Solid computer and keyboarding skills
Ability to maintain a positive and professional demeanor in challenging circumstances
Ability to interpret client provided medical and technical information
Strong language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements
As needed, researches medical literature and drafts responses for such inquiries
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products
Works with internal and external client contacts to resolve inquiries
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years) including 1+ year of medical or life-sciences experience, training or education
Ability to work independently as well as part of a team
Strong verbal and written communication skills
Good interpersonal skills
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Organizational and time management skills

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Prior experience in a manufacturing or industrial environment.
Proficiency in SAP and Microsoft Office, especially Excel.
Ability to lift up to 50 pounds and navigate stairs and ladders.
All applicants must have permanent legal authorization to work in the United States.