Read and speak English proficiently and interact with guests, associates and outside vendors.
Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards.
Write routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Use units of measurement for weight, volume and distance.
Apply good judgment at all times.
Assist with resolving guest issues in accordance with company policies.
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds.
Discern or detect items in guest rooms to ensure safe performance of work.
Frequently work in outside weather conditions (depending on hotel).
Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
Typically, moderate to loud noise levels in the work environment.
The associate may be asked to travel to help additional sites within a reasonable geography.
Complies with all ESA safety and security policies and procedures to include OSHA and ADA.
Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance.

SmartExplore AI is experimental.

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Associate's or Bachelor's Degree in Electronics, Computer Engineering, or related field.
2-7 years technical support or field service experience.
Excellent analytical, problem-solving and troubleshooting ability.
Excellent customer service skills.
Professional appearance, demeanor and attitude.
Ability to consistently travel to various work sites.
Fluent in both written and verbal English.
The Field Service Technician position requires the ability to travel, reliable vehicle transport, and a valid driver's license.

SmartExplore AI is experimental.

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