Applicants must be at least 18 years of age and legally eligible to work in the United States
Able to work in an outdoor environment on a constant basis while being exposed to variable weather conditions, temperatures, chemicals, dust, fumes, smells, and loud noises.
Must be able to lift/push/pull at least 50 pounds

End User Support

Accentcare

Brooklyn, NY 11201

A valid driver's license and the ability to travel by car and air are required.
The Field Engineer position requires regular travel to AccentCare branch locations throughout New York a weekly basis to support on site operations, IT projects, and branch needs.
Travel will primarily consist of day trips, depending on branch location and business demands.
These trips are less frequent but are necessary to support Field Support Services.
Consistent weekly regional travel
Periodic overnight and multi day travel
2 – 4 years of technical support experience
Microsoft Office Applications
Office365, One-Drive
Microsoft Teams
Windows 10 OS
Windows 11 OS a plus
Android OS, iOS
Active Directory, EntraID
Intune Auto-pilot,
Networking (TCP/IP, WINS, DNS, DHCP)
ITIL Service Management through Service Now
Single Sign on concepts
MDM Solutions
Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
Some project/process management skills
Advance equipment operation skills – should be able to use all office equipment and train end users
Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.
Ability to document technical solutions for review by both technical teams and end users