2373 Technical Support Specialist jobs in Naperville,IL

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support

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Technical Support Job Training Opportunity

Year Up United

Chicago, IL 60608

$525/wk

~ 47 min Onsite

A high school graduate or GED recipient
Eligible to work in the U.S.
Available Monday-Friday throughout the duration of the program
Have not obtained a Bachelor's degree

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Border Patrol Agent (Entry Level) – Up to $60,000 Hiring Bonus

United States Customs and Border Protection

Glendale Heights, IL 60139

$49,739-$89,518/yr

$60,000 bonus

Bilingual Preferred

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Information Technology Professional (IT Support)

U.S. Navy

Warrenville, IL 60555

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Billing Specialist

Adecco

Hoffman Estates, IL 60169

$26.32/hr

Hybrid~ 52 minBilingual PreferredHealth InsurancePaid Time OffRetirement Benefit

Proven Experience: 3–5 years of dedicated experience in order-to-cash (O2C), billing operations, accounts receivable, or a related corporate finance/operations function
Technical Skills: Proficiency with SAP, ERP systems, or S/4HANA is highly preferred, alongside comfort handling manual invoicing, reconciliation, and complex data tracking
Education & Professional Judgment: A BS/BA degree in a business/financial area (or equivalent experience) paired with strong business judgment, excellent customer service skills, and a proactive approach to cross-functional problem-solving
Bi-lingual in English/Spanish is a beneficial plus

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