3279 Technical Support jobs in Pineville,NC

Technical Specialist (Birkdale Village R796)

Apple, Inc.

Huntersville, NC 28070

Ametek

Fort Mill, SC 29708

The Home Depot

Charlotte, NC 28201

CAVA

Charlotte, NC 28201

KnitWell Group

Charlotte, NC 28211

RecruitMilitary Placement Services

Charlotte, NC 28269

McClatchy

Fort Mill, SC 29708

Amrize

Charlotte, NC 28214

Spectrum

Charlotte, NC 28273

Bachelor's or associate degree in a technical field or equivalent education and training
3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
0-1+ years network troubleshooting in a 24x7 Operations Center
Ability to read, write, speak and understand English
Ability to deliver excellent client service
Ability to identify, analyze and troubleshoot technical issues efficiently
Ability to isolate equipment, facility and network component problems
Ability to prioritize, organize and follow established procedures
Sound judgment and initiative
Ability to master technical support tools and systems
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
Knowledge of Windows, Word, Excel and Outlook
Knowledge of coax and fiber technologies
Adherence to company policies, procedures and standards
Office-based environment