2+ years of experience in backend engineering, AI automation, or complex systems integration
Proven ability to build and maintain production-grade software with modular separation (e.g., distinct services for data parsing, logic processing, and reporting)
Strong command of at least two major languages (e.g., Python, JavaScript, Go, or Java) and experience working with SQL databases
Practical experience building for live, non-mocked environments and handling multi-turn system interactions.
Outstanding attention to detail and the ability to provide clear, high-density technical feedback on complex system behaviors
This is a 1099 contract opportunity on the Outlier.ai platform. Because this is a freelance opportunity, we do not offer internships, sponsorship, or employment. You must be authorized to work in your country of residence.

Client Retention Specialist

Wesley Group

Franklin, TN 37067

Minimum of 3 years in a similar role with proven expertise in de-escalation, conflict resolution, and negotiation
At least 1 year of hands-on experience with Salesforce
At least 1 year of hands-on experience with Google Suite
Excellent time management and multitasking skills
Outstanding written and verbal communication skills
A positive, professional attitude
Flexibility and adaptability
The ability to maintain a fair and objective mindset
Composure and confidence when communicating with clients who are stressed, frustrated, or in an emotional state