Bachelor's or associate degree in a technical field or equivalent education and training
3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
0-1+ years network troubleshooting in a 24x7 Operations Center
Ability to read, write, speak and understand English
Ability to deliver excellent client service
Ability to identify, analyze and troubleshoot technical issues efficiently
Ability to isolate equipment, facility and network component problems
Ability to prioritize, organize and follow established procedures
Sound judgment and initiative
Ability to master technical support tools and systems
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
Knowledge of Windows, Word, Excel and Outlook
Knowledge of coax and fiber technologies
Adherence to company policies, procedures and standards
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

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Jobsultant Solutions

Austin, TX 78716

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UVEye

Austin, TX 78703

8+ years in Customer Success, Account Management, or a similar leadership role, preferably within SaaS, automotive technology, or related industries.
Demonstrated experience leading Customer Success teams and driving performance through data, metrics, and operational processes.
Proven track record of managing and scaling Customer Success teams to deliver measurable outcomes across retention, adoption, and expansion.
Strong leadership and people management skills, with the ability to coach, develop, and hold teams accountable for performance.
Exceptional relationship-building and interpersonal skills combined with a data-first approach to customer engagement.
Strong analytical mindset with the ability to interpret customer usage data, dashboards, and CRM insights to inform strategy.
Commercial acumen with a track record of driving revenue growth through customer engagement and expansion opportunities.
Experience working with CRM platforms, analytics tools, and dashboards (Salesforce, HubSpot, or similar).
Technical aptitude with the ability to understand UVeye's AI-driven technology and integrate it into dealership operational workflows.
Experience collaborating cross-functionally with Product, Engineering, Sales, and Operations teams.
Knowledge of the automotive industry or dealership operations is highly preferred.