High school graduate or equivalent.
Phlebotomy certification preferred.
Excellent customer service skills required.
Employee supervision experience preferred.
Familiar with medical terminology.
Minimum of four years phlebotomy experience in hospital setting.
Working knowledge of word and excel.
On the job training of laboratory computer and phone system.
Knowledge of medical laboratory science
Strong organizational skills and interpersonal skills
Ability to determine appropriate course of action in more complex situations
Ability to work independently, be attentive to detail and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
Ability to maintain confidentiality of all medical, financial and legal information
Ability to complete work assignments accurately and in a timely manner
Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Strong computer skills
Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
Ability to communicate in English verbally and in writing.
Ability to perform multi-functional tasks.
Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications
Ability to learn, reason and perform mathematical calculations related to job.
Ability to use critical thinking skills.
Requires light to moderate work with 40 pounds maximum weight to lift and carry.
Manual dexterity and mobility in both hands; exposed to repetitive motion.
Frequent reaching, bending, stooping, kneeling, and crouching.
Requires prolonged standing and walking
Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes
Promotes the mission, vision, and values of the organization. Exhibits and adheres to Williamson Health's Standards of Performance in all areas of job duties and responsibilities.
Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
Works well with other laboratory employees to maintain an environment of teamwork.
Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations
Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures.
Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements
Responds appropriately to tests with a priority of STAT, call results or timed specimens
Responsible for training new employees and students as assigned.
Works with other coordinators to maintain proper staffing and effective operations.
Interacts with nurses, staff, and physicians to provide optimal patient care.
Orients new employees prior to working independently and turns in training documentation in a timely manner.
Conducts 6 th month and annual competency and assists in the development of the competency material.
Ensures procedures and policies are followed through monthly audits or error detection. Provide feedback to staff and implements process improvement.
Promotes positive teamwork in area and serves as a mentor and coach.
Assists direct manager in the overall operations of the department.
Performs other duties as assigned.