Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.
Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
Excellent problem-solving skills and ability to work under pressure in high-availability environments.
Strong communication and leadership skills with a customer-focused mindset.
Valid driver's license and ability to travel between data center sites as needed.
Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.
Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.
Three-dimensional vision, ability to judge distances and spatial relationships.
Ability to identify colors and give and receive information through speaking and listening skills.
Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.
Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.
This role may require up to 10% travel domestically and internationally.