High School Diploma or GED
High volume call center experience
Salesforce experience
Strong communication skills
Ability to use various systems and multitask
Respond to inbound customer inquiries via phone, and email regarding e-vouchers, denial conversion or any other issues related to a Rx claim
Accurately document each customer interaction, including the issue, actions taken, and resolution in the case management system
Follow up with customers on unresolved issues to ensure timely resolution and customer satisfaction
Collaborate with internal teams to escalate complex issues when necessary
Maintain up-to-date knowledge of CMM services, updates, and known issues
Shift availability: Mon – Sat, must be available between 8a-7p CT (remotely)
May have to go to office 3-4 times a year

Server - Franchise

Denny's Restaurant

Grand Prairie, TX 75050

Online Order Filler & Delivery

Walmart

Cedar Hill, TX 75104

Penske Logistics

Grand Prairie, TX 75054

2 years of general office experience required
1 year of customer service experience required
Proficient reading skills and ability to follow directions required
Ability to work independently, customer service, dealing with others, multi-tasking skills, organizational skills, flexible, excellent with numbers and time management skills required
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
The associate will be required to remember and understand certain instructions, guidelines, or other information
The associate must be able to see and verbally communicate
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg