1905 Operations Manager jobs in Apex,NC

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Supervisor, Community Solutions, Central Operations

Spectrum

Morrisville, NC 27560

~ 22 min Onsite

Two-year degree or certificate
Industry recognized Professional Level Network Certification or equivalent work experience
3+ years network troubleshooting in a 24x7 Operations Center
3+ years NOC, Dispatch, Call Center Tier or help desk support experience
2+ years wireless access point and wireless router experience
1+ year managing a 24x7 Operations Center
1+ year commercial Wi-Fi networks experience
Ability to read, write, speak and understand English
Ability to manage a diverse employee base
Organizational and motivational skills, prioritizing work
Effective customer service skills and initiative
Work effectively across organizational boundaries to resolve issues
Positive contribution to process improvement teams and system/software implementation projects
Review, analyze and audit reports and information for accuracy and efficiency
Collect data, establish facts and draw valid conclusions to solve problems
Interpret technical instructions and reports
Understanding of HFC, WiFi, Fiber Optic and Converged networks
Proficient with Microsoft Office Suite, Instant Messaging, Webex
Proficient with monitoring and ticketing tools such as Remedy
Familiarity with Spectrum products and services
Ability to write routine reports and correspondence
Distinguish and identify colors for alarm states in tools and software
Shift: Wed-Sun, 11:00 pm-9:00 am
Office-based role
Operate in a 24x7 Network Operations Environment
After-hours on-call responsibilities
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.