Lowe's Outlets
Provides SMART customer service at all times through the daily execution of Lowe's Outlets
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's Outlet programs
Provides prompt support to all checkout functions, call buttons, department pages, or requests for assistance
Writes customer contracts and invoices for equipment rental
Cross-functionally trains in other areas of the Outlet to help deliver the best customer service
Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
In-stock
Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
Prepares merchandise in department of responsibility based on customer requirements/specifications
Clean and Safe Stores
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Additional Responsibilities specific to PROs in a Lowe's Outlet.
Provides exceptional customer service by applying SEEK - LEARN - BUILD to all customer interactions
Assists Pro customers to find product by walking the customer to the correct aisle and bay
Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster "in and out" shopping experience
Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
Additional Responsibilities specific to the Outlet Department
Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
Uses cash register to process sales transactions according to company guidelines
Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe's Outlets.
Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
Processes returns to the Distribution Centers and appropriately disposes/returns items
Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law