Prior call center experience required
Typing speed of 40+ WPM preferred
Handle high-volume inbound calls for hospitals and medical offices
Triage calls by urgency, including routine requests and emergency situations
Page on-call staff and escalate urgent or critical needs
Support hospital after-hours communication (paging, dispatch, answering services)
Accurately document calls and update databases, schedules, and directories
Manage multiple systems/screens while maintaining speed and accuracy
Handle confidential patient information in compliance with privacy standards
Strong phone presence with clear, professional communication skills
Ability to multitask, follow scripts, and navigate multiple systems efficiently

Host Staff - FT Days

Hebrew SeniorLife

Dedham, MA 02026

Able to work flexible hours and days, including weekends and holidays
High School diploma necessary
Minimum of one year of experience as a Wait Staff and Bus Staff at Orchard Cove or in an upscale hotel or restaurant
Maintain current ServSafe and Mass Food Allergen certification
Ability to pass a CORI background check and physical exam, including TB test
Ability to communicate clearly and concisely in verbal or written form
Ability to stand for long periods of time and to walk short distances
Frequent stooping, reaching, and lifting
Works in a clean, well-lit, and ventilated environment
Possible work hazards include: cuts, burns, slips, and falls
Follow uniform policy and good personal hygiene