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Service Technician I - Modera Washington

Mill Creek Residential

Houston, TX

OnsiteHealth InsurancePaid Time OffRetirement Benefit

High School diploma or equivalent (GED) preferred
Experience performing maintenance duties helpful
Multi-Family maintenance experience helpful
Accurately take measurements and perform basic arithmetic
Safely operate maintenance equipment such as, but not limited to, leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, other carpet and floor cleaning equipment, safety equipment, electric and hand-powered augers and others as needed
Ability to use general office equipment such as key system programmers and software, app-based software, and personal computer
Safely use chemicals, paint, and general cleaning supplies
Frequently and safely operate motorized vehicles such as a golf cart
Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards
Assist in organizing and performing general duties, preventative maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards
Maintaining the buildings, corridors, stairwells, and breezeways free of trash/dirt/debris/cobwebs
Perform maintenance in vacant apartment homes
Perform painting in vacant homes
Perform service requests in occupied apartment homes
Respond to problems with successful routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning, and testing, painting, drywall, trash management systems, other trades as needed, and cleaning and janitorial
Replacement of light bulbs in common areas and buildings
Pressure washing the buildings and parking areas as needed
Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects
Respond to resident requests promptly, delivering excellent customer service
Promote safe work practices among on-site team
Ensure compliance with all Federal, State, and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Embody the Mill Creek mission, values, and brand promise in all that they do
The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include:
Providing Exemplary Customer Service - as measured by survey results, online reputation, and other means
Preparing for Community Inspections – safety/cleanliness/compliance
Service Request Response and Completion Time
Service Request Resolution and Quality Control
Make-ready Completion/Turnover Time
Move-in Quality (Zero Defects)
Expense Control in Maintenance Related Categories