Meet personal and team targets for customer satisfaction and call handling
Flexibility to work various shifts, including weekends and holidays
Ability to learn and adapt to new technologies quickly
Ability to handle high-stress situations calmly and effectively
Strong attention to detail and accuracy
Engage with customers to understand their needs and provide personalized service
Proficiency with customer service software and tools
Experience in Heating and Air Conditioning administration / office
Strong multitasking and organizational skills
Familiarity with CRM systems is a plus
Basic computer skills, including Microsoft Office Suite
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Utilize Service Titan for customer information and technician routing
Strong problem-solving abilities
Maintain a positive, empathetic, and professional attitude toward customers at all times
Proven experience in a customer service role
Stay informed about product updates and changes to provide accurate information to customers
Follow communication procedures, guidelines, and policies
Assist in training new customer service representatives and share best practices
Collaborate with team members to improve customer service processes
High school diploma or equivalent
Ability to work both independently and as part of a team
File and pull permits for upcoming jobs
Provide accurate, valid, and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts, and file documents
Empathy and patience in dealing with customers
Experience with Service Titan software
Respond promptly to customer inquiries via phone, email, and chat
Enthusiastic personality that is happy to work
Excellent verbal and written communication skills
Identify and assess customers' needs to achieve satisfaction

SmartExplore AI is experimental.

New, Posted 10 hours ago

Online Order Filling Team Associate

Walmart

Macon, GA 31204

Remote

Apply Directly

CT Technologist

WellStar

Locust Grove, GA 30248

~ 1 hr 24 min OnsiteUrgently Hiring

ARRT-CT - ARRT Computed Tomography
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
Accredited Program Radiologic Technology
ARRT-R - ARRT Radiography
Minimum 1 year experience in Radiology Required and
Less than 1 year experience in CT Preferred

SmartExplore AI is experimental.

Higher-Hire