6685 Monitoring Engineer jobs in Miami,FL

Call Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid

At&t

Miami, FL 33135

Full-time
Handle customer interactions (calls, chats, emails) in a fast-paced environment
Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
Support various customer inquiries, including technical issues
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
Report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly
Available, accessible, and accountable to work during established work schedules and shifts
Work From Home (WFH) Requirements: verified internet service with a minimum of 12mb upload speed and 18mb download speed
Accurately resolve issues related to service, billing, payments, and collections
Paid training to set you up for success
Explain bills and product features clearly
Bilingual (English/Spanish)
AT&T will provide the equipment you'll need to get started
Identify upselling opportunities and close deals to reach your sales and commissions targets
Troubleshoot basic problems and seek higher support if needed
Comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies
Build customer confidence and loyalty by resolving issues
Workspace audits will be conducted