2784 Ml Systems Engineer Infrastructure Cloud jobs in Chicago,IL

Location: Skokie, IL
Full Time
Hours: Monday-Friday, 8:00AM - 5:00PM
Hybrid Position
Required Travel: local travel to other corporate sites will be required as needed (Arlington Heights, Warrenville)
Education: Bachelor's degree in relevant field preferred, or equivalent work experience
Experience: 5+ Years Five (5) or more years of experience of related experience in IT Systems, Platform Engineering or Technical Engineering related to the role's specific technology portfolio
Windows Platform Engineering
Functional Knowledge of Cloud platforms and deployment models (AWS, Azure, GCP, etc.), Office 365, Microsoft Exchange, Microsoft Active Directory / Entra AD, Azure Tenant management and configuration, MS Windows Servers, Security, PKI / Certificate Management, Server Hardware (e.g., HP Synergy, Cisco UCS), Mobile Device Management (MDM) Platforms (e.g. Microsoft InTune, WorkspaceOne), messaging and collaboration platforms (e.g. Webex, Teams, SharePoint, etc.), DNS / DHCP management (e.g. Infoblox), Data Loss Protection (DLP) (e.g. ForcePoint, Microsoft, ProofPoint, etc.); anti-virus (e.g. Crowdstrike, Trend, etc.), compliance, vulnerability management, patch management, monitoring, restoration, performance, architecture, and lifecycle management, etc.
Knowledge of AI (Artificial Intelligence) technologies and models.
Knowledge of Cloud Computing and Platforms (e.g., Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP).
Knowledge of SaaS and Hosting platforms.
Knowledge of Automation technologies.

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Analyst, IT Support

Ocean Network Express

Lombard, IL 60148

Hybrid~ 32 minHealth InsuranceRetirement Benefit

Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada.
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system.
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones.
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal.
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook.
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve.
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management.
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks.
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management.
Some travel and flexibility in work hours is required.
Ability to take part in on-call rotation is required.
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support