Lead Service Technician
Diagnoses and completes repairs on customer vehicles
Observes and listens to the vehicle in operation to determine malfunction, to verify customer's complaint, and to plan repair strategy
Complete repairs efficiently within the time allowed
Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense
Submit a complete and accurate write-up for each repair performed
Road test vehicles to verify satisfactory repair (if you possess a CDL)
Maintain computerized time posting on a current basis in KARMAK
Confirm all cores are returned to parts and that warranty parts are properly tagged and stored
Coordinate with the rear parts counter on parts needed for the repair
Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords
Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify a member of the Service Team if a tool is not quickly repairable
Assist the Service Team, including the Service Writer with preparing accurate repair estimates when required
Update the Service Team on current repairs in process on a regular basis
Participate in training in an effort to increase skills
Maintain current certifications
Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way
Provide and maintain a full set of hand tools and air tools
Leave the customer's vehicle in the same or cleaner condition than when repair began. Use seat covers, steering wheel covers and floor mats
Be punctual at the start of your shift and when returning from lunch and breaks
Do not exceed two hours on check and advise conditions without approval from the Service Management / Administrative Team & the customer
Bring any additional repairs found to be needed to the attention of the service team prior to staring repairs in order to get customer approval
Always wear your safety PPE when on the shop floor as required
Practice safe work habits at all times
Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc
Conduct oneself in a professional manner reflecting the importance of the customer in our business. Without the customer, we are out of business