Some travel may be required
Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
Bachelor's degree from an accredited college or university or equivalent work experience
Experience managing programs with varying service objectives, agent skill requirements and technical solutions
Minimum of two years of call center management experience
Two to three years of contact center management experience
Strong verbal, listening, and written communications skills required
Experience managing multiple programs concurrently is a plus
Excellent verbal and oral communication skills
Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements
Currently a supervisor or above with excellent TOPS implementation skills
Excellent attendance history is required

Office Manager

PokerAtlas

Las Vegas, NV 89105

Draft Service Technician

Breakthru Beverage Group

North Las Vegas, NV 89032

Analytic and Reporting skills
Utilize sound judgement and problem-solving skills
Occasionally lift, up to 160 lbs
Frequently sit, stand, bend, squat, and reach
Regularly lift 45-65 lbs
High School diploma or equivalent
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
Ability to work in fast-paced, high-volume, team environment
Must talk, hear, use hands and fingers to operate a vehicle and tech device
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
Frequently climb into and out of truck
Minimum of 1 year of experience in working with a draught beer system
Basic PC skills using MS Office and other various computer programs including presentation software