Bachelor's degree in a related field or equivalent experience.
5 years of experience in deicing operations, widebody aircraft operations, or ramp leadership.
Strong leadership and communication skills with the ability to influence across departments.
Ability to analyze operational data and translate insights into actionable plans.
Proven capability to manage multiple priorities in fast‑paced, high‑pressure environments.
Commitment to safety, regulatory compliance, and operational excellence.
Project management skills and experience coordinating large‑scale operational initiatives.
Experience leading teams in a high‑risk, high‑volume operational environment.
Demonstrated ability to manage complex, cross‑functional programs or operational processes.
Strong understanding of airport operations, safety protocols, and regulatory requirements.
Ability to work in severe‑weather conditions and maintain on‑site presence during critical events.
Maintain compliance with Chicago Department of Aviation requirements, industry consortium updates, and partner‑carrier standards.

Service Manager

Cintas

Bedford Park, IL 60499

Checkout Team Associate

Wal Mart

Forest Park, IL 60130

US Foods

Des Plaines, IL 60018

Nestle

Schaumburg, IL 60159

Swissport International AG

Chicago, IL 60666

High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Excellent communication skills (written and verbal) in country specific language
Commitment to continuous improvement
Self motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply flexible approach when required
Must be able to type and learn airline specific computer reservation/ ticketing software
Willingness to work in inclement weather