783 Manager Coaching And Technical Experts jobs in Arlington,TX

Team Lead, Contact Center- Systems

American Airlines

Fort Worth, TX 76101

Bachelor's degree in business, analytics, operations, or related field, or equivalent experience.
3 years of experience in workforce management, contact center operations, or related analytical roles.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); advanced Excel preferred
Working knowledge of statistics, relational databases, and analytics/visualization tools (e.g., SQL, Power BI/Tableau a plus)
Deep technical understanding of reservations applications: AACoRN, SABRE, QIKRes, iClaim, Nettracer, and others
Demonstrated ability to coach, set expectations, and manage performance with empathy and accountability
Excellent customer service and stakeholder management skills; strong written and verbal communication
Strong analytical skills with the ability to interpret data and make real‑time decisions.
Experience with workforce management systems and tools.
Ability to work in a fast‑paced, dynamic environment with shifting priorities.
Consistent job performance and attendance; ability to work 24/7/365 shifts as business needs require
Composure under pressure; adept at balancing multiple priorities with minimal supervision
Continuous improvement mindset

Hire Standard Staffing

Arlington, TX

Must be a U.S. or Canadian citizen.
Comfortable using Zoom and other online communication tools.
No prior insurance experience is required — only a strong drive to succeed and a willingness to learn.