Meet personal and team targets for customer satisfaction and call handling
Flexibility to work various shifts, including weekends and holidays
Ability to learn and adapt to new technologies quickly
Ability to handle high-stress situations calmly and effectively
Strong attention to detail and accuracy
Proficiency with customer service software and tools
Strong multitasking and organizational skills
Familiarity with CRM systems is a plus
Basic computer skills, including Microsoft Office Suite
Monitor past due accounts and reach out for payments
Strong problem-solving abilities
Maintain a positive, empathetic, and professional attitude toward customers at all times
Proven experience in a customer service role
Stay informed about product updates and changes to provide accurate information to customers
Assist in training new customer service representatives and share best practices
Collaborate with team members to improve customer service processes
High school diploma or equivalent
Ability to work both independently and as part of a team
Provide accurate, valid, and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts, and file documents
Empathy and patience in dealing with customers
Track sold memberships, monitor and order supplies for office
Respond promptly to customer inquiries via phone, email, and chat
Excellent verbal and written communication skills
Identify and assess customers' needs to achieve satisfaction