At least 1 year in a quality management role, with experience in ITSM, CMMI, ISO frameworks, audits, and assessments.
Excellent customer service skills to understand client's concerns and requirements
Data-driven and analytical mindset of service excellence and customer satisfaction
Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Visio, SharePoint and Adobe Acrobat Pro.
Proficient in analyzing data, metrics, and associated results and communicating effectively what the data is portraying and the meaning behind it to senior leaders
Working collaboratively in a complex environment and supporting performance, achievement and improvements
Ability to clearly document and explain ITSM processes
Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
Excellent written and oral communication skills
Bachelor's degree and at least 1 year of related experience.
Ability to obtain a DHS EOD

Program Analyst - NA-192 Front Office

techsource

Washington, DC 20022

Program Assistant

The Washington Campus

Washington, DC 20022

Leidos

Washington, DC 20032

Bryce Space and Technology

Washington, DC 20001

LOFT

Reston, VA 22096

Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines
Strong people management skills and an ability to develop talent
Technology proficient and ability to operate a point-of-sale system
Effective leadership, interpersonal, and communication skills
Brings a hospitality mindset when engaging with customers and associates
Strong business acumen and ability to develop strategies and create action plans to drive results
2+ years retail Store Manager or service industry experience (preferred)