Bachelor's Degree in Electronics/Technology or Sciences or equivalent work experience preferred
NCTI Fiber Installation & Activation Course, Valid Certification from the Society of Cable Telecommunication Engineers (SCTE) BTCS, and NCTI Fiber Testing & Maintenance Course or NCTI Master Technician Certification
4+ years of Headend Technician, Network implementation or electronics work experience
Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media/Cabling
Intermediate understanding of being an individual contributor within operations team and working to achieve team and organizational goals
Ability to work collaboratively with cross-functional teams to solve complex issues
Intermediate knowledge of Fiber test equipment – OTDR, OSA
Intermediate knowledge of RF Signal Delivery
Intermediate knowledge in TCP/IP and the OSI Model
Basic knowledge of network devices; routing and switching hardware
Intermediate knowledge of Critical infrastructure – HVAC, Generators, DC Plants and inverters
Intermediate operational knowledge of DOCSIS architecture and capacity management
Intermediate knowledge in using ticketing and software tools to support the current operations
Intermediate knowledge of design software such as Microsoft Visio
Intermediate knowledge of existing Charter Application/Network data sources, such as InCUR
Basic Knowledge in IPv4 and IPv6 IP Addressing
Basic operational knowledge of Video/VOD/SDV Delivery systems including controllers, content acquisition
Intermediate knowledge of ISP Playbook
Intermediate skills in methodical, logical and process driven troubleshooting
Intermediate knowledge of HFC design and operational experience
Intermediate Knowledge of Microwave CARS band and IP transport radios and their performance
Intermediate understanding of how to measure, detect, and record voltage, amperage, and resistance
Demonstrates effective communication skills, both verbal and written
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Intermediate knowledge Fiber Coax (HFC) and DOCSIS/CMTS
Must demonstrate the ability to adapt and change to ensure the successes of the business
Ability to drive Company vehicle in a safe and responsible manner
Valid driver's license with satisfactory driving record within Company required standards
Ability to use personal computer, software applications, handheld communication devices and applications
Ability to differentiate between different sizes and colors of wires
Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching, and twisting
Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment
Ability to read system layouts from blue prints, system maps, and measure distances using tapes or other measuring devices
Ability to operate appropriate computer or test equipment associated with position
Ability to prioritize and organize effectively and work independently
Knowledge of basic mathematics and electronics
Advanced knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
Demonstrate advanced knowledge in the use of a computer to compile databases, create documents and interact with various GUI based interfaces
Demonstrate advanced knowledge in design, installation and maintenance of critical systems
Demonstrate advanced knowledge of network test equipment
Ability to work while standing 50-70% of the time
Ability to safely lift up to 50lbs individually or with assistance