Maintain accurate and up-to-date customer records
Courteously and accurately accept customer orders by phone, mail, and/or fax
Prepare written orders according to proper specifications
Verify customer orders for accuracy and create fabrication/shop orders
Verify the customer has an approved credit application and sufficient credit limit for the order
Customer service
Verify completed orders prior to shipping and escalate issues as needed
Notify customers of delays or issues and escalate conflicts when necessary
Primarily sedentary with occasional walking/standing
Process Return Goods Authorizations (RGAs) and complete required documentation
Frequent computer and phone use
Coordinate with Accounting on credit issues
Occasional reaching/stretching
Provide pricing information using system knowledge
Report customer concerns to the Sales Representative
Clear communication and vision required
Promptly input orders in the computer system following ISO 9001-2000 guidelines
"bricklaying" (calculation of pieces of plastic modular belting to construct final product) and appropriate pricing

Customer Service Specialist

Calculated Hire

Charlotte, NC 28201

Corporate Associate

DarrowEverett LLp

Charlotte, NC 28201

The Planet Group

Charlotte, NC 28201

Mauser Packaging Solutions

Charlotte, NC 28280

Ability to work with all areas of the business including plant and sales personnel.
1-3 years customer service experience required
Ability to perform basic quantitative skills required,
Microsoft Office Suite – basic to above-average computer skills including Excel