Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).
Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12.
GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:
Residency : You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.
Overtime Pay: Up to 25%
A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.
Relocation may be required.
GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:
Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.
Locality Pay: Varies by duty location.
Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.
You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.
Border Patrol work requires the ability to speak and read Spanish, as well as English.
Citizenship : You must be a U.S. Citizen to apply for this position.
***Recruitment Incentive*** Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive.
***Retention Incentive*** Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

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OnsiteHealth InsurancePaid Time OffRetirement Benefit

Self-motivated and proactive in identifying and solving problems independently.
Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
Solid understanding of service management principles, ITIL, or equivalent frameworks.
Experience with process improvement and systems development, particularly through automation to streamline workflows.
Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
Excellent leadership and interpersonal skills to foster collaboration across global teams.
Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and advanced network/hardware troubleshooting.
Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
Proven experience managing global technical teams and supporting enterprise network deployments and operations.
Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

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