761 It Support jobs in Abbeville,LA

Technical Support Advisor - Work from Home

VXI Global Solutions LLC

Abbeville, LA

Remote Call Center
Private Workspace: A quiet, dedicated workspace with no distractions.
Ergonomics: A comfortable desk setup with all necessary equipment.
Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.
Proven experience in customer support or technical assistance , ideally in a call center setting.
Strong verbal and written communication skills.
Problem-solving abilities with a flexible, adaptable approach to challenges.
Confidence in navigating multiple software tools and systems to resolve issues.
A self-motivated attitude with effective time management skills.

First Horizon Bank

Lafayette, LA 70501

No sponsorship will be provided for this role.
On site at location listed in job posting
Weekly Schedule: Monday- Friday, 9am-6pm CT
Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required
Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures
Excellent verbal and written communications skills
Excellent interpersonal and professional interaction skills
Self-motivated and directed, capable of independent decision making and prioritization of tasks
Minimum of 1 year in a similar job function required
Degree in IT related field or technical certifications a plus
Travel is rare but may be required as needed (less than 10%)
After hours availability required as needed for all helpdesk staff
Work in performed in an office environment