Must be available to work weekends and some holidays
Monday-Friday 1:45pm-8pm
Saturday 8:30am-5:30pm
Sunday 1:30pm-4:30pm
Data Entry
Greeting EVERYONE that walks in or out of Dogtopia
Answering phones, emails, and questions from pet parents
Maintains neat and organized Front Desk team area at all times
Must be the first point of contact as a Front Desk Coordinator
Love dogs
Education in basic dog obedience and training
Dogtopia's safety and cleaning standards
Clean and Safe Environment
Maintain and update cleaning schedule
Dismissing dogs proactively with ongoing behavior issues and monitors action plans
Tracking relationship and communication with Pet Parents
Building lasting relationships with our Pet Parents
Understanding our Dogtopia-isms
Derive and maintain customer service standards (Smile, Story, Satisfaction)
Proficient in data entry and front desk duties

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Ability to lift a maximum of 50 lbs. based on needs of the role.
Proficient in basic computer use as well as the ability to operate warehouse tools (e.g. scanner)
Ability to understand, follow and execute written and/or verbal instructions
Must operate with a sense of urgency, and have an eye and attention for detail
Align with the company's Core Values to ensure a world class customer experience
Must be self-disciplined and have the ability to work independently without constant oversight
Ability to work across multiple department
Must be able to do overtime on weekly and daily basis
Being able to pass background