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Human Resources Benefits Assistant

LHH US

Scottsdale, AZ

$25-$28/hr

~ 48 min OnsiteHealth InsurancePaid Time OffRetirement Benefit

High school diploma or GED required
Minimum of two (2) years of experience in Human Resources, employee benefits administration, HR operations, customer service, or a related field
Experience working with HRIS, payroll, or benefits administration systems
Experience supporting employees or customers in a high-volume service environment
Proficiency in Microsoft Office, including Outlook, Word, and Excel
Working knowledge of employee benefit programs, including medical, dental, vision, life insurance, disability plans, flexible spending accounts, health savings accounts, retirement plans, and wellness programs
Maintain confidential information and exercise sound judgment when handling sensitive employee data
Knowledge of dependent eligibility verification processes and employee benefits administration best practices
Ability to recognize issues requiring escalation and route inquiries to the appropriate team member while ensuring timely employee communication
Ability to manage multiple tasks, meet deadlines, and maintain accuracy in a high-volume environment
Strong attention to detail and ability to review documentation for completeness and compliance
Strong customer service skills with the ability to communicate benefit information clearly and professionally to employees at all levels
Excellent verbal and written communication skills, including professional email correspondence
Proficiency with HRIS platforms, benefits administration systems, Microsoft Office Suite, and spreadsheet applications
Ability to work collaboratively with HR, Payroll, managers, employees, and external vendors
Support new hire onboarding activities related to benefits enrollment and employee education
Audit enrollment information and employee records to ensure completeness, accuracy, and compliance with established procedures
Monitor and respond to employee benefit inquiries received through shared email inboxes, phone calls, and other communication channels, escalating complex issues to the appropriate HR or Benefits team member
Process benefit enrollment transactions and updates, including new hires, dependent changes, qualifying life events, terminations, and other benefit-related requests