Strong case management skills; able to handle high-volume, complex cases
Must reside within or be willing to work in California
Must be 21+
Experience in unionized environments or working alongside Employee Relations teams preferred
Ability to navigate facilities (walking, stairs, occasional vehicle use)
Experience with ADA interactive process, accommodations, and medical documentation review
Strong verbal communication (phone, video, in person)
5+ years of direct experience managing Leave of Absence and ADA accommodations in a high-volume, multi-state environment
Strong knowledge of leave and disability laws (FMLA, CFRA, ADA, FEHA, and related regulations)
Strong communication and influencing skills; able to guide managers and navigate sensitive situations
Ability to sit/stand for extended periods and perform frequent computer work
End-to-end leave administration experience (eligibility, compliance, timelines)
Proven experience managing complex leave cases, including overlapping leave types, leave exhaustion, and return-to-work challenges
Demonstrated experience independently leading the ADA interactive process from initiation through resolution
Ability to interpret medical certifications and translate restrictions into workplace actions
Bachelor's degree in Human Resources, Business Administration, or a related field preferred
Experience partnering with managers and cross-functional stakeholders to implement accommodations and resolve employee medical matters
PHR, SPHR, SHRM-CP, or SHRM-SCP
Experience maintaining audit-ready documentation and ensuring compliance with federal and state regulations
Ability to thrive in fast-paced, ambiguous environments while maintaining compliance
Sound judgment with ability to assess risk and escalate as needed
Experience with leave management systems
Experience operating in environments with evolving processes, restructuring, or high growth preferred
Excellent documentation and organizational skills with strong attention to detail
Demonstrated ability to identify process gaps and contribute to improvements in workflows, systems, or service delivery
Experience in California and strong knowledge of CFRA and FEHA
Certified Leave Management Specialist (CLMS) or equivalent