Proven experience in catering, banquets, or food and beverage operations within a high‑volume, fast‑paced environment (sports, entertainment, hospitality, or events preferred)
Strong leadership skills with experience managing and developing hourly and salaried teams
Demonstrated ability to build and maintain strong client relationships while delivering customized, service‑driven solutions
Excellent organizational, communication, and multitasking skills with a hands‑on management approach
Ability to work a flexible schedule, including nights, weekends, and holidays, based on event needs
Be highly visible and hands‑on during events, playing an active role in event setup, service execution, and post‑event breakdown
Oversee all catering and special event operations, ensuring seamless execution from planning through event close‑out
Serve as the primary point of contact for catering clients, building strong, trust‑based relationships and working closely with clients' sales and operations teams to understand objectives, requirements, and service expectations
Proactively manage client communications before, during, and after events, ensuring timely responses, clear follow‑through, and a consistently high level of service
Drive catering sales through strategic upselling of food, beverage, and service enhancements to maximize revenue and elevate the guest experience
Act as a strategic partner to clients by anticipating needs, managing expectations, and delivering customized food and beverage solutions that align with premium service standards
Lead, train, and manage a team of approximately 20 direct reports, fostering a culture of accountability, professionalism, and service excellence
Be responsible for ensuring compliance with all food safety, sanitation, and alcohol service standards, as well as company policies and procedures
Manage inventory, equipment, and event logistics to ensure operational efficiency and consistent service delivery
Collaborate with internal partners across operations, sales, and venue leadership to support overall venue objectives and enhance the client and guest experience
Shift details Days
Evenings
Weekends
Evenings as needed
Holidays