High school diploma or GED
Two years general office experience preferred
One year customer service experience, preferred
Previous transportation experience preferred
Ability to count and perform basic math, with or without a calculator
Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
Typing/data entry skills
PC experience with the ability to learn required computer systems/programs
Demonstrated time management, organizational and multi-tasking skills
Ability to handle confidential information
Ability to follow instructions and complete required training
Ability to work independently and/or as a team member
Ability to work in a fast-paced team environment
Strong phone and interpersonal skills
Strong written and verbal communication skills
Ability to comprehend the various FedEx service products to assist in determining customers' needs
Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
Verify and complete required documentation and reports
Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required
Administer freight pick-up process, as required
Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
Make freight delivery appointments, as required
Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member
Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved
Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages
Hours may vary due to operational needs