5 + yrs Demonstrated experience producing technical or change enablement content for enterprise technology or SaaS implementations, including role‑based guidance, process changes and operational impacts.
5 + yrs experience identifying change impacts and translating them into engagement, communication and training needs.
5 + yrs Strong technical writing capability, with experience translating IAM, security, or access‑related concepts into clear, consumable guidance for business and technical audiences.

Remote Customer Service Specialist

NexRep

Dallas, TX

NexRep contracts with people in 31 states.
You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY.
We do not currently contract with anyone outside of the US.
Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
16GB of RAM
250GB of hard drive space
An Intel i3 9th Gen Processor or newer
Up-to-date antivirus software
Dual monitors, each capable of displaying at least 1024 x 768 pixels
A USB noise-cancelling headset
A webcam for your Certification experience