1351 Fully Remote jobs in Salem,OR

Healthcare Customer Service Representative
Medicare Advantage members
Phone-based support
High-volume call center
Accurately interpret benefits and policy provisions
Research and triage member concerns
Advocate for customers by clearly explaining their benefits
Document interactions and outcomes accurately
Navigate multiple computer systems and tools
Meet or exceed call center performance metrics and expectations related to quality, productivity, and customer satisfaction
Collaborate with internal teams and departments as needed to resolve complex member issues
Proven customer service and customer support experience, preferably in a call center environment
Demonstrated call center experience with an understanding of call center metrics and performance expectations
Strong computer literacy and ability to navigate multiple systems and applications simultaneously
Proficiency using Microsoft Windows and Microsoft Office applications
Tech-savvy approach with the ability to quickly learn new systems and tools
Excellent phone etiquette and a consistently professional demeanor
Ability to resolve customer service issues effectively and efficiently
Strong empathy and active listening skills, with a genuine focus on member needs
Customer service–oriented mindset with a commitment to high-quality member experiences
Prior healthcare or health insurance experience, especially with Medicare, is preferred
Experience working in a high-volume call center or customer service department
Comfort working with benefits, coverage, and claims-related information
Ability to manage multiple tasks while maintaining accuracy and attention to detail
Strong verbal communication skills with the ability to explain complex information in simple terms