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Selling and Support Captain, Oglethorpe - Full Time

Macy’s

Savannah, GA 31419

OnsiteFlexible ScheduleEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

High school diploma or equivalent
1-2 years of direct retail experience preferred
Essential Physical Requirements You Will Perform
This position requires lifting, constant moving, standing, and reaching with arms and hands
Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders
Reaching, including above eye level, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Proficient in communicating effectively with customers and providing clear direction to colleagues
Self-starter in adapting quickly to changing customer expectations and needs
Resourceful and able to adapt quickly to changing priorities and deadlines
Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service
Lead colleagues in the execution and completion of assigned tasks
As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding
Ensure high-level of customer service through problem-solving and customer-focused resolutions
Enhance the in-store customer experience by promoting our Macy's mobile app
Meet with People Leaders throughout the day to plan and monitor total store activities
Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes
Perform store opening and closing procedures, including accessing alarm system and settling the registers
Lead and participate in the adherence to our best in class merchandise standards
Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities