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At Your Service Center Associate, Boston - Downtown - Full Time

Macys

Boston, MA 02115

OnsiteFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

At Your Service Center Colleague is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards.
Flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week.
Hours are dependent on business needs and colleague availability.
Greet & connect with customers in a friendly and genuine way.
Let them know we appreciate them and care about their experience
Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
Offer options and solutions to customers to complete the sale
Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement
Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
Demonstrate knowledge of store products and services to drive sales and minimize returns
Sell gift cards and work to resolve customers' Macy's card issues, as needed.
Follow store's audit policies and procedures
Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Communication: Comfortable communicating with customers virtually, via phone, and in person.
Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Collaboration: Partnership with the total team to drive sales and deliver the customer experience
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
You can handle electronic devices with no problem.
Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
Frequent use of computers and handheld electronic equipment.
Reaching, including above eye level, crouching, kneeling, stooping and color vision.
This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
Lifting and moving items weighing up to 30 lbs.