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Desktop Support Specialist

TEKsystems

Florham Park, NJ 07932

$26-$31/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

Deskside Support Technician
Provide daily hardware support to end users for PCs, laptops, tablets, and printers
Daily software support including operating systems and applications running on devices
Support for internal end-users and handles all requests related to Windows/PC issues, Microsoft Office, Group Policies, Active Directory, VPN/networking, setting up devices with applications, and Exchange
Install, configure, maintain, repair, upgrade, and troubleshoot PC workstations, servers, printers, network equipment, telecommunications systems, software, and databases used by the company
Provide technical support and problem resolution for hardware, software, network, and system issues for all users, either in person or remotely
Work with hardware vendors, software vendors, and service providers to diagnose, troubleshoot, and resolve technical issues
Responding to and resolving tickets through a ticketing system
Provide recommendations on desktop, laptop, server, virtualization, and network configurations to support business needs
Software deployment and endpoint management
Diagnose and resolve hardware, software, and connectivity issues in a timely and professional manner
Configure, administer, and maintain application, file, print, and network servers, including domain controllers and Microsoft 365 email and collaboration systems
Experience supporting Office 365 (Outlook troubleshooting, user issues)
Managing user accounts and access (user provisioning, password resets, access support, and basic security practices) via Active Directory
Must possess advanced critical thinking skills
Ability to develop and write technical documentation
Excellent self-organization and time management skills
Deliver high-quality customer service in a front-facing support role