Bachelor's degree in business, chemistry, operations, or a closely related field; AND two (2) years of customer support experience, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
Valid Driver's License
Intermediate to complex principles, practices and techniques of sales effectiveness.
Various understanding of the administration and oversight of sales programs, policies and procedures.
Intermediate to complex methods to resolve sales and customer problems, questions and concerns.
Various understanding of applicable sales laws, codes and regulations.
Understanding of various testing tools, equipment, and processing.
Computer applications and systems related to the work.
Principles and practices to serving as an effective project team member.
Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
Correct business English, including spelling, grammar and punctuation.
Performing intermediate to complex professional-level sales duties in a variety of assigned areas.
Overseeing and administering various sales functions.
Training others in policies and procedures related to the work.
Serving as a team member and the development and management of projects.
Operating in a both a team and individual contributor environment.
Interpreting, applying and explaining applicable laws, codes and regulations.
Preparing intermediate to complex account reports, correspondence and other written materials.
Using initiative and independent judgment within established department guidelines.
Using tact, discretion and prudence in working with those contacted in the course of the work.
Performing effective oral presentations to large and small groups across functional peers and the department.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.