Education and/or Experience: High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply concepts of basic algebra and 10 key.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to research data and make accurate decisions.
To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
Must complete ongoing sales & service training.
Must have the ability to make sound, confident decisions.
Must possess proven sales skills.
Must be able to read and understand credit reports.
A MSO1 will be required to complete a pre-determined list of functions and training (see MSO 1 Training Plan in Performance Pro Forms) within 18-24 months of their hire date.
A MSO1 will also be required to shadow and cross train in the service center for at least 80 hours during (or prior to) their training period as well as two hours in both the Accounting and Collections departments.
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The employee regularly works near moving mechanical parts.
The noise level in the work environment is usually moderate.
The employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear.
For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited.