4329 Event Servers jobs in Virginia Beach,VA

Shift Manager
The Shift Manager is responsible for overseeing daily store operations during assigned shifts, ensuring exceptional customer service, maintaining sta; productivity, supporting sales goals, and maintaining a clean, organized, safe, and e;icient shopping environment.
Lead by example, provide direction to sta;, make sound operational decisions, and ensure company policies and standards are consistently upheld.
Shift Managers are members of the leadership team and are expected to actively support the overall success of store operations, sta; performance, customer satisfaction, and vendor experience.
Serve as the on-duty leader and primary point of contact during assigned shifts.
Lead, motivate, coach, and support sta; to ensure smooth daily operations.
Assign daily responsibilities and adjust assignments based on sta;ing levels and business needs.
Monitor sta; productivity, engagement, and overall performance throughout the shift.
Provide immediate coaching, correction, and direction when needed.
Address employee concerns, interpersonal conflicts, and performance issues professionally.
Ensure all sta; remain productive, engaged, and working within assigned responsibilities.
Step in wherever operational support is needed, including register, sales floor, warehouse, customer service, and furniture assistance.
Foster a positive, professional, team-oriented work environment.
Communicate clearly and e;ectively with sta; and leadership.
Ensure every customer receives friendly, prompt, and professional service.
Lead by example in greeting customers, o;ering assistance, and maintaining a welcoming atmosphere.
Resolve customer concerns, complaints, and escalations in a professional and timely manner.
Monitor customer tra;ic and adjust sta;ing as needed to maintain excellent service levels.
Support special sales events, promotions, and high-volume business days.
Encourage sta; engagement with customers while maintaining a comfortable, non-pushy shopping experience.
Support furniture sales assistance and customer pickup coordination.
Oversee opening and closing procedures.
Ensure the store remains clean, organized, safe, and customer-ready at all times.
Monitor overall store appearance, merchandising standards, and operational flow.
Ensure restrooms, breakrooms, front & back registers, and common areas remain properly maintained.
Oversee operational e;iciency between the front register, sales floor, warehouse, and customer pickup areas.
Ensure radios are used properly and professionally.
Enforce all company policies, procedures, and operational expectations consistently.
Monitor for safety hazards, trip risks, maintenance issues, and operational concerns.
Monitor sta;ing levels throughout the shift and adjust assignments as business demands change.
Ensure proper coverage across all operational areas.
Coordinate employee breaks and lunches while maintaining operational e;iciency.
Address call-outs, attendance concerns, tardiness, or unexpected coverage issues promptly.
Communicate sta;ing concerns to upper management.
Ensure scheduled employees arrive on time, properly dressed, and prepared to work.
Assist with identifying sta;ing gaps and providing operational feedback regarding scheduling needs.
Oversee front & back register operations and transaction flow.
Support sta; with transaction issues, customer checkout concerns, discounts, and system troubleshooting.
Ensure POS systems are functioning properly and escalate technical issues promptly.
Monitor checkout wait times and adjust sta;ing as necessary.
Ensure e;icient customer flow through the checkout process.
Ensure proper sta;ing and operational support in both the warehouse and sales floor areas.
Ensure warehouse operations remain organized, safe, customer-friendly, and sales-focused.
Support furniture movement, sold item staging, and customer pickups as needed.
Ensure sta; remain visible and actively engaged in assigned areas.
Monitor high-tra;ic areas and proactively direct sta; where support is needed most.
Assist with onboarding and training of new employees.
Reinforce company policies, procedures, customer service expectations, and operational standards.
Monitor compliance with dress code, attendance, phone usage, and workplace conduct expectations.
Address performance concerns in real time and escalate recurring issues when necessary.
Support leadership initiatives, operational changes, and sta; accountability measures.
Assist with general vendor support needs that arise during shifts.
Escalate vendor concerns, operational issues, or policy questions to the Director as appropriate.
Monitor booth standards, safety concerns, and obvious policy compliance issues during daily operations.
Report vendor-related concerns that may require leadership follow-up.
Make sound operational decisions in the absence of upper management.
Handle customer incidents, sta;ing challenges, operational disruptions, and unexpected situations professionally.
Escalate major issues appropriately.
Maintain composure, professionalism, and solution-focused leadership under pressure.
Complete and submit a detailed daily shift report at the conclusion of every assigned shift.
Shift reports should include: Sta;ing attendance and coverage concerns; Customer incidents or escalations; Maintenance or facility concerns; Operational issues; Sta; performance concerns; Vendor concerns requiring follow-up; Safety incidents; Notable sales activity or business observations; Any additional leadership updates requiring communication.
Complete incident reports and required documentation as needed.
Communicate urgent issues to leadership promptly.
Shift Managers are expected to: Lead the entire shift—not a single area.
Remain visible, engaged, and proactive throughout the shift.
Prioritize exceptional customer service at all times.
Maintain strong operational flow across front showroom and warehouse.
Hold sta; accountable respectfully, consistently, and professionally.
Communicate clearly and proactively with both sta; and leadership.
Support teamwork and operational success.
Complete accurate and timely end-of-shift reporting.
Demonstrate leadership, professionalism, dependability, and accountability.
Adapt quickly to changing business needs.
Shift Managers are leadership team members—not dedicated cashiers, floor sta;, or area-specific employees.
While Shift Managers are expected to assist operationally when needed, their primary responsibility is leadership, oversight, decision-making, sta; direction, problem-solving, and maintaining overall store performance during their assigned shifts.
Shift Managers are expected to lead by example while maintaining accountability for the overall success of the shift.