Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Enter and maintain credit card details in a secure and confidential process.
Must have computer literacy and ability to type a minimum of 25 wpm.
Self-starter and ability to work efficiently with minimal supervision.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ensure guest information is entered accurately.
Must be able to multi-task and work in a loud, fast-paced environment.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties
Must be 18+ years of age.
Open availability to include working weekends, nights, and holidays.
Ages 18+
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Must maintain professionalism and confidentiality.
Experience with general office environment.
In-person role located in Sandusky, Ohio
Shifts assigned to you will be between the hours of 8am and11pm

Entry Level Sales

Spectrum

Elyria, OH 44035

Ability to read, write, speak, and understand multiple languages (English and Spanish)
A background in or ability to complete required sales documentation accurately, including dispositioning, order entry and reporting
Exposure to moderate noise levels
The role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
A valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle
High School Diploma or equivalent work experience
Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather