Must be 21+
Bachelor's degree in Human Resources, Business Administration, or a related field preferred
PHR, SPHR, SHRM-CP, or SHRM-SCP
Certified Leave Management Specialist (CLMS) or equivalent
5+ years of direct experience managing Leave of Absence and ADA accommodations in a high-volume, multi-state environment
Strong knowledge of leave and disability laws (FMLA, CFRA, ADA, FEHA, and related regulations)
Experience with ADA interactive process, accommodations, and medical documentation review
Ability to interpret medical certifications and translate restrictions into workplace actions
End-to-end leave administration experience (eligibility, compliance, timelines)
Strong case management skills; able to handle high-volume, complex cases
Excellent documentation and organizational skills with strong attention to detail
Sound judgment with ability to assess risk and escalate as needed
Strong communication and influencing skills; able to guide managers and navigate sensitive situations
Experience with leave management systems
Ability to thrive in fast-paced, ambiguous environments while maintaining compliance
Demonstrated experience independently leading the ADA interactive process from initiation through resolution
Proven experience managing complex leave cases, including overlapping leave types, leave exhaustion, and return-to-work challenges
Experience partnering with managers and cross-functional stakeholders to implement accommodations and resolve employee medical matters
Experience maintaining audit-ready documentation and ensuring compliance with federal and state regulations
Demonstrated ability to identify process gaps and contribute to improvements in workflows, systems, or service delivery
Experience operating in environments with evolving processes, restructuring, or high growth preferred
Experience in California and strong knowledge of CFRA and FEHA
Experience in unionized environments or working alongside Employee Relations teams preferred
Ability to sit/stand for extended periods and perform frequent computer work
Strong verbal communication (phone, video, in person)
Ability to navigate facilities (walking, stairs, occasional vehicle use)