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1906 Director Solution Assurance jobs in Houston,TX

New, Posted 1 day ago

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Assistant Director

The Learning Experience

Houston, TX 77084

OnsiteChildcare AssistanceHealth Insurance

Experience working with infants through preschool aged children required
Must meet all state specific licensing requirements
CPR and First Aid certification preferred
Bachelor's degree in Early Childhood Education or related field preferred
1 to 2 plus years of center leadership or management experience preferred
Strong understanding of state licensing regulations

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New, Posted 1 day ago

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Remote Customer Service

Hire Standard Staffing

Houston, TX

$120,000/yr

RemoteHealth Insurance

Must be a U.S. or Canadian citizen.
Comfortable using Zoom and other online communication tools.
No prior insurance experience is required — only a strong drive to succeed and a willingness to learn.

SmartExplore AI is experimental.

New, Posted 6 hours ago

Material Handler-2

GE Vernova

Houston, TX 77084

No Experience

New, Posted 6 hours ago

Banquet Cook (PM Shifts) - Hilton Americas Houston

Hilton Hotels

Houston, TX 77084

New, Posted 6 hours ago

Patient Care Assistant - Day or Night Shift Available

Nexus Health Systems

Houston, TX 77084

New, Posted 14 hours ago

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Director Of Medicare CSR Experience

TEKsystems

Houston, TX 77084

$120,000-$150,000/yr

OnsiteHealth Insurance

Director is responsible for overseeing and leading all customer experience functions within a medicare health setting.
The Director will provide strategic leadership, ensure adherence to county and regulatory requirements, and drive best practices across care management operations.
Provide leadership, direction, and oversight of the case management department, including staffing, performance management, and process improvement initiatives
Build the Experience Center
Design internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.
Deliver Member Loyalty
Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
Leverage AI for training design, simulation-based learning, and knowledge management.
Develop 'Next Best Action' scenarios to proactively enrich the member experience.
Partner with IT to define a 'no wrong door,' channel-agnostic member journey.
Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
Own P&L; accountability for the Experience Center.
This is a Permanent position based out of Houston, TX 77070.
The pay range for this position is $120000.00 - $150000.00/yr.
Comprehensive benefits package including medical coverage options (Aetna and Kaiser), dental and vision plans, and income protection through short- and long-term disability.
Additional offerings include life and AD&D; insurance, accident and critical illness coverage, hospital indemnity insurance, and universal life with long-term care options.
Employees also have access to a Flexible Spending Account (FSA), legal and identity protection services, and supplemental programs such as Genomic Life, along with a variety of additional voluntary benefits.
This is a fully onsite position in Houston,TX 77070.
This position is anticipated to close on May 26, 2026.