409 Digital Manager jobs in Knoxville,TN

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Digital Banking Specialist

First Horizon Bank

Knoxville, TN 37920

OnsiteEducation AssistanceHealth InsurancePaid Time OffRetirement Benefit

The Digital Technology Support Representative will be the second and final point of contact to handle all technical issues for Retail Online Banking and Retail Mobile Banking.
The primary duty of this position is to resolve customer issues that are not due to a system problem.
Problem solving will be performed using techniques and procedures to include consulting with users to determine hardware and software or system functional specifications.
Report design, reliability, and navigational problems to the appropriate technology team and/or appropriate vendor & provide sufficient incident details to assist technology in isolating and reproducing issues.
World-class service to our internal and external customers in an accurate, efficient, and professional manner.
Technical solutions to a wide range of problems.
Support of applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature.
Support for banking online and mobile banking to Banking Online users, vendors, and employees.
Liaise with internal IT groups and external vendors regarding decision support system maintenance.
Submit and track incidents with vendors for Production issues.
All tasks involved in new version implementations.
Complex Network Troubleshooting.
Define and document all technical support procedures.
Proactively identify and suggest product and/or process improvements to increase efficiency.
Monitors existing applications making recommendations for improved performance and service to the application user.
Diagnose and answer complex problems related to ISP/internet and network connectivity and related software.
Provide solutions to difficult technical issues associated with specific products.
Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions.
Identify appropriate direction of escalated issues, communicate effectively, maintain Escalation records and insure up to date status.
Document and maintain a comprehensive list of Technical Support issues and resolutions within a database.
Ensure quality and productivity is achieved.
Continuously builds knowledge, keeping up-to-date on technological aspects of the job and changing technical demands.
Working knowledge of Online and Mobile Banking Products and Services.
Good working knowledge of Android, Apple, and Mobile devices
Proficient understanding of PC operating systems and a strong knowledge of major Web browsers.
Proficient understanding of First Horizon legacy systems and systems of record.
Has high dependability and follow-through without supervision
Demonstrated ability to manage priorities.
Ability to work with internal stakeholders and external vendors.
Excellent written, verbal, and telephone communication skills.
Excellent analytical and troubleshooting skills.
Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues.
Log issues received from customers via phone and email in trouble ticket tracking application
Take ownership of the issue from initial call to resolution and closure.

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Work From Home Sales Coordinator

HMG Careers

Knoxville, TN

RemoteChat NowFlexible ScheduleHealth Insurance

Laptop or computer with camera is required.
Possession of, or willingness to obtain a life license.
Basic computer literacy is essential.
Primary residence in USA: you must reside in North America to be eligible.

SmartExplore AI is experimental.

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Dedicated Store Visual Merchandiser - House of Sport

House of Sport

Knoxville, TN 37919

New, Posted 18 hours ago

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Area Manager

Amazon.com Services LLC

Maryville, TN 37803

~ 31 min OnsiteFlexible ScheduleHealth InsurancePaid Time OffRetirement Benefit

2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments
Work a flexible schedule (weekends and/or overnight shifts)

SmartExplore AI is experimental.