Some travel may be required
Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions
Bachelor's degree from an accredited college or university or equivalent work experience
Experience managing programs with varying service objectives, agent skill requirements and technical solutions
Minimum of two years of call center management experience
Two to three years of contact center management experience
Strong verbal, listening, and written communications skills required
Experience managing multiple programs concurrently is a plus
Excellent verbal and oral communication skills
Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements
Currently a supervisor or above with excellent TOPS implementation skills
Excellent attendance history is required

Executive Assistant

US Capital

Las Vegas, NV 89105

Hotel Clerk II- On Call

Fremont Hotel & Casino

Las Vegas, NV 89105

HireRising

Las Vegas, NV 89136

FedEx Office

Las Vegas, NV 89110

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Ability to stand during entire shift, excluding meal and rest periods
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work with minimal supervision
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
2+ years of specialized experience
Ability to move and lift 55 pounds
High school diploma or equivalent education
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Excellent verbal and written communication skills