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Customer Support Specialist

Aristocrat Interactive

Lansing, MI 48911

$18-$24.70/hr

OnsiteHealth InsurancePaid Time OffRetirement Benefit

At least 21 years old with a High School diploma or equivalent experience; some college preferred
0-2 years of inbound/support call center experience preferred
Excellent written and verbal communication skills
Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm
Experienced with troubleshooting computers, smartphones, and tablets
Able to travel to the office for at least 50% of scheduled shifts
Must be camera-ready while working
Able to work a hybrid schedule with reliable internet and pass an internet speed test
Previous technical support experience is an asset
Thrive in a fast-paced, dynamic environment while maintaining high customer service
Organized with excellent time-management skills
Diligent with strong grammatical and typing/data entry skills
Able to work independently with initiative and discretion
Provide information and process inquiries about accounts, products, and services
Troubleshoot technical issues related to computer, tablet, and cell phone applications
Handle inbound calls, real-time chat, emails, and make outgoing calls
Communicate special marketing offers to VIP customers
Stay updated on protocols and work towards set goals and targets of 70 contacts daily
Maintain all SLAs for chats and phone call inquiries in under 45 seconds
This role is subject to mandatory background screening and regulatory approvals
You may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities
Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship
At Aristocrat, you may be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies