Must have five years of customer service experience, preferably in a medical/healthcare/health insurance setting.
Must have two years of experience in a Medical Practice environment.
Patient registration experience preferred.
Prefer completion of course work towards an accredited medical terminology.
Medical Office Assistant experience or training a plus.
Must have 2 years of virtual care or telehealth support experience.
School Based Health - Youth and Family Services Only (Cost Center 40270): Must have a valid Texas Class C Driver License.
Must demonstrate ability to type 20 words per minute with a maximum of 3 errors.
Must be able to successfully pass a Spelling Test with a minimum score of 85%.
Must be able to work collaboratively with colleagues to deliver patient/customer services that exceeds patient expectations as evidenced by patient satisfaction scores.
Must be able to demonstrate competency required as applicable to specialty area.
Must have demonstrated communication skills to include above average verbal skills (heavy public contact) and written skills.
Bilingual skills preferred.
Must have a working knowledge of diagnostic ICD-9 CM coding and HCPCS-CPT4 procedure codes.
Must have a thorough working knowledge of medical terminology.
Must have basic knowledge of medical software.
Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.
Must be able to demonstrate intermediate level clerical skills and a working knowledge of standard office equipment.
Must be detail oriented and have sharp analytical skills to resolve registration issues as related to multiple groups including third-party payors, physicians, patients and the system.
Must be able to solve problems within the guidelines of established policies and procedures.
Must be able to adjust to multiple demands, shifting priorities and rapid change.
Virtual Care Only: Confident with technology, specifically electronic medical record, video encounters and computer applications
Virtual Care Only: Must be able to work collaboratively and optimally with patients with serious health conditions and barriers to care.