Must possess a high school diploma or equivalent
Must be able to pass any State-required training or other qualifications for licensing
Pre offer, must successfully complete a Pre-test Assessment that demonstrates the following:
Ability to multi-task
Advanced decision making
Active listening
Effective communications skills
Call management/etiquette
Sentence clarity/spelling
Quickly Access Situations (5Ws)
Verbal/reading comprehension
Problem solving
Memory recall
Interpersonal skills
Attention to detail
Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problem solving
Demonstrated level of competency with advance computer systems
Proficient computer skills including Microsoft Office applications
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Effective oral and written communication
Planning and organizing
Proficiency with Microsoft Office Applications
Assess and evaluate situations effectively
Synthesize facts, concepts, principles
Identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly and accurately
Advanced Creativity
Multi-tasking
Setting and achieving goals
Logical/linear thinking
Choosing from/among alternatives
Environment: Office; minimal to no exposure to extreme temperatures is expected
Major activity: Working on PC and using telephone/radio while sitting
Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.
Must be able to submit to drug screening to the extent permissible by law
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions