High school diploma or equivalent
1–3 years of experience in technical support or IT helpdesk roles
Proficiency with Windows and macOS operating systems
Experience supporting Microsoft Office Suite and common IT hardware
Strong problem-solving skills with the ability to work independently
Excellent interpersonal, verbal, and written communication skills
Strong customer service orientation with attention to detail
3–5 years of Desktop Support experience in a corporate environment
Broad knowledge of: Windows OS
Active Directory
Microsoft Office 365
OneDrive
Experience using remote support tools such as Bomgar and Remote Desktop Protocol (RDP)
Experience supporting virtual meeting platforms, preferably Microsoft Teams
Hands-on experience with ServiceNow or similar ticketing systems
Ability to adapt quickly in a fast-paced environment with changing priorities
Strong analytical and troubleshooting capabilities
Technical Skills: Desktop Support
Windows 10 / Windows OS
Hardware Support
Imaging and Deployment
SCCM
MacOS support
VDI environments
IPhone / iOS support
Printer support
ServiceNow
Ticketing systems
Inventory management
Customer Service
Troubleshooting
Ability to lift and move IT equipment up to 25 lbs
Ability to walk between office locations and work under desks or in tight spaces as needed
Standard business hours

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Ability to lift up to 50lbs consistently and sit/stand/bend for long periods of time.
Drug test that checks for THC is required for this role.