Must be Fluent in English & Spanish
Reside in Puerto Rico.
Ability to successfully complete a 3 week virtual training class
2 weeks of nesting
You cannot miss a day of training.
Successfully complete customer service assessment
Typing test on a computer (not compatible with mobile devices)
Must have 6 months of customer service experience.
High school diploma, GED, or college degree
Ability to work weekends (if needed based on call volumes).
You must have a home internet connection with 25 Download and 10 Upload Speed
Satellite internet and wireless internet are not acceptable.
Must be able to hardwire your work computer directly to your home modem via ethernet.
Must have a quiet, distraction free workspace.
Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area.
Hours of Operation: 8:00AM – 11:00PM M-F, 8:00AM – 6:30PM Saturday
Production schedule is assigned during training and will fall between the hours of operation.
Must be flexible to work during hours of operation.
Training duration: 3 Weeks in a classroom and 2 weeks Nesting

Remote Fraud Call Center Representative - Puerto Rico

Conduent Business Solutions of Puerto Rico

Guaynabo, PR 00965

Must be at least 18 years old with a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Complete a background check, credit check, and fingerprinting.
**Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
**Work Area** : Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
**Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 10 Mbps download**.
Reside in Puerto Rico with legal authorization to work permanently in the United States.